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[20.3.2009]
Nexcom Spring Promotions More » 
[12.9.2007]
Intel Capital and MCI have invested in Bulgarian WiMAX operator Nexcom More »
[31.5.2007]
Nexcom Bulgaria with new lower rates for the carrier selection service More » |
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What is 1010?
1010 is a phone service, provided by Nexcom for international and long-distance calls at low prices. The service is suitable for residentioal and business clients.  Back to topWhy to use 1010? You get the most competitive prices possible for international and long-distance destinations, without a charge fee for the city call or a connection fee, you pay only for the effectively made phone calls. Back to topWhat is new in this type of service? 01010 is Nexcom's national code for carrier selection. By dialing the code 01010 before the wished international or long-distance destination, your call is transferred to Nexcom's network and we connect you to the number you wish to call. Thus you don't pay the city call, hidden and groundless fees. Back to topCan 1010 be used also for fax sending? Yes, the Nexcom's service 1010 can be used for fax sending. Back to topBeing a residential client how can I become a user of the prepaid service?
Back to topHow can I make my on-line registration? You need to know the phone number, you are going to use the service form and please follow the instruction at SIGN UP section. Back to topCan I register somebody else for the service? Yes, you can. You need to know the phone number, the other person is going to use the service from and please follow the instructions at SIGN UP section. Back to topBeing a business client how can I become a user of the postpaid service?
Back to topHow can I charge or recharge my account? You can charge or recharge your account in cash at Nexcom's cash registers, via e-pay, courier, bank transfer and at the cash desks in all Bulbank's offices. You can find all the ways to charge or recharge your account here. Back to topWhat amount can I charge or recharge my account with? You can charge or recharge your account with the amount of money at your desire. Back to topHow can I use epay.bg for payments? You need to have a successful registration on the website www.epay.bg. For initial registration, please click here. After this registration you need to sing up at www.1010.bg and follow the instruction in the section CHARGE AN ACCOUNT. Back to topHow can I check the balance of my account? To check the balance of the account: Back to topHow can I dial a number using the 1010 service? You dial the 01010 code and than the number you wish to call, following the example:
After dialing the 01010, you will not hear automatic instructions, but immediately dial the wished number. If you pause, you will hear a busy signal and you will have to begin dialing again. Back to topWhat is a PIN number and what it is for? PIN code is personal identification number, through which you can use the service 1010 from any phone that is not registered in your account phone. To use the 1010 service from an analog telephone you need to identify yourself with your personal identification number (PIN). Back to topWhat numbers can I dial, using the 1010 service? Using the 1010 service you can dial numbers in Bulgaria and fixed and mobile numbers all over the world. The service can be used by all BTC subscribers, who do not use the limited consumption plan, the economic plan, and the plan for disabled people. Back to topAre there any restrictions when using the service? Each subscriber with a BTC telephone line on a standard tariff plan can use 1010 by registering on this website or at the company's offices. The service is not accessible to BTC subscribers of the limited consumption plan, the economic plan, and the plan for disabled persons, to clients, who are not allowed to dial 0 (long-distance and international calls). The service cannot be used from some analog exchanges due to technical restrictions, set by the incumbent operator. Nexcom will provide current information about all exchanges with restrictions on the present website as well as at our hot lines. Back to topWhich exchanges in Sofia have technical restrictions for the use of the 1010 service at the moment? Those exchanges are: 9462, 9464, 9465, 9466, 9467, 9468, 991, 9992, 994, 996, 998, 999. Back to topIs it possible that I do not dial every time 01010 before the number I wish to call? Yes, it is. You need to subscribe for our fixed phone service. For more information, please contact us at +3592/ 490 1 490. Back to topI have two phones (one number) at home, can I use both ot them? Can I register more than one telephone number in my account? Yes, you can use both phones and you can register more than one numbers. Please follow the instruction in the registration form or contact us at +3592/ 490 1 490. Back to topWhat are the calling rates? You can see all prices here. Back to topHow are my calls billed? Billing is in 1 min. increments, 1 min. minimum call duration. Back to topDo calling rates differ depending on the time of day or holidays? The prices of 1010 service do not depend on time restrictions. You pay for the minutes you talk, regardless of whether it's "peak" time or "non-peak" time. Back to topAm I billed when dialing 01010? How can you guarantee that this prefix is free of charge and how will it be shown in my BTC bill? Dialing the prefix 01010 is free of charge. This is set as a rule in the license of the service 1010. Dialing 1010 is not shown in the BTC monthly bill. Back to topHow much do I save for long-distance and international calls? With the 1010 service you save more than 72 % for international and more than 22 % for long-distance calls. Back to topAre there any installation fees or equipment rental fees for the use of the prepaid service? The users of the prepaid service 1010 do not pay any installation fees or equipment rental fees. Back to topWhat should I do if I lose my PIN? Please contact our customer service department us at +3592/ 490 1490 to get a new one. Back to topIf I do not use my account for a long time is it inactivated? Your account stays active 1 year after the last payment, you have made. Back to topI am not allowed to dial 0, is there another way to use the service? The service is not accessible to BTC subscribers who are not allowed to dial 0 (long-distance and international calls), but you can use the service through access point. For the list with all access points click here. Another possibility is to subscribe for the fixed phone service of Nexcom. For more information, please contact us at +359 2/ 490 1 490. Back to topI forgot my user name and password. What should I do? Please, contact us at +3592/ 490 1 490 or fill in the feedback form at www.1010.bg. Back to topHow can I receive news about new prices, promotions and interesting information, concerning the 1010 service? You can subscribe for the Nexcom Newsletter on our website by entering your e-mail address in the Newsletter form. Back to top |
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